Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | All the best!
Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
, |
The order arrived today, I am very impressed with the packaging and workmanship. First-class all the way! I wish I had more space to display photos as I would not hesitate to purchase again.
Kieron N., | Good service
Ordering was simple and communication was good, my parents just received their pieces today and they are super happy with the quality! Thanks for the great experience!
Rob H., |
Canvas Prints
Fine Art Printing
Framed Prints
Plaque Mounting
Fabric Printing
Metal & Wood Prints
Plexi Face Mount
Print & Dry Mounting
Cityscape Prints
Greeting Cards
Classical Art Prints
AGP Galleries
Custom Picture Frames
Canvas Floaters
Wood Frames
Metal Frames
Canvas Transfer
Custom Stretcher Frames
Custom cut MatBoards
Custom Plexi Cuts
Custom Size Boards
Pre-Cut Boards
Framing Hardware
Upload Your Photos
Ideas Gallery
How it works? 
Artwork Scanning
Laser Engraving & Cut
Coffee Mug Prints
Acrylic Blocks
T-shirt Prints
Handmade Oil Paintings
All Products
Custom Artist Canvas
Custom Size Wood Panels
Canvas Stretching Services
Resources
DoveTail Guide
Aluminum Bars
Wood Panels
Stretcher Bars
Easels & Display
Resin Coatings
Cork Rolls/Sheets
Resin On Canvas
Price Calculator
Gift Certificates
Collages on Canvas
Word Cloud Design
Photo Mosaics
Image Effects
FAQs
Pro Accounts
Artist Gallery Program
Corporate Art
Contact KeenART
Turnaround time
Shipping
Rush Orders
