I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | I am extremely disappointed in the mug you produced. I ordered the 15 oz mug as shown on your website, but that is not what I received. In fact, I measured the liquid capacity, and it\'s 13.5 oz, not 15 oz. In addition, the background of the artwork I sent was white, but the final product has tiny pink and purple dots all over it. I will never be using your company again.
Lubna, | I was excited when the frame arrived earlier than the date promised, but disappointed to find it broken at two joints. From the look of it there is only a dab of glue holding the pieces together. Also there were a few dents in the wood. We are going to reglue the sides and add some L brackets to reinforce. The frame was close to 300.00 .....I should not have to do this.
Carol D., | THANK YOU! Hello Everyone,
I hope you are well. I did not have time to communicate with my son after receiving and passing to him the package with my order re-done by you. Sorry for late e-mail due to that!
This time it is done PERFECTLY! My son is very, extremely happy, since it matches his dream picture of how it should look!
Thank you very, very much for your effort, your help, understanding and your support!
One more time - THANK YOU!
Tessna, |